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Admin & Governance Guide

Admin Platform Access Required

All administrative functions documented here (Configuration, Help Center, and Super Admin) are accessed through the dedicated admin portal:

Access the Admin Platform→

Welcome to the Galene AI Platform administrative documentation. This guide covers everything administrators need to configure, manage, and monitor their organization's AI platform deployment.

Who This Guide Is For

This documentation serves both organization administrators managing their tenant and super administrators overseeing the entire platform infrastructure.

The Admin & Governance documentation is organized into three main sections:

  1. Configuration - Day-to-day organizational management
  2. Help Center - Support management
  3. Super Admin - Platform-wide system configuration (elevated privileges)

Configuration​

Browse Configuration Documentation →

Manage day-to-day organizational tasks including users, agents, security policies, and integrations. Most administrators will work primarily in this section.

View Configuration Topics

Organization & Access​

AI Agents​

Connectors​

Security​

  • Generative Shield - Content moderation, safety filters, and cybersecurity protections

Help Center​

Access Help Center →

Manage support through a dual system: help your users with Internal Support and get technical assistance from Galene Support.

View Help Center Topics

Support Systems​

  • Internal Support - Manage user tickets, track resolutions, and handle support requests from your organization
  • Galene Support - Get assistance from the Galene technical team for platform issues, bugs, and feature requests

Support Workflow​

Internal Support (Users → Admins): Handle user account issues, feature questions, agent problems, and troubleshooting.

Galene Support (Admins → Galene Team): Get help with platform bugs, technical issues, integrations, and feature requests.

Escalation: Seamlessly escalate complex user issues from Internal Support to Galene Support with automatic context transfer.

Super Admin​

Access Super Admin Documentation →

Elevated Privileges Required

Super Admin is exclusively for system configurators managing the entire Galene AI Platform infrastructure across all organizations (multi-tenant), not just a single organization.

What's Different: While Configuration and Help Center manage a single organization (tenant), Super Admin controls platform-wide infrastructure affecting all tenants and includes exclusive access to Observability features.

View Super Admin Topics

Platform Management​

  • Organization Management - Create and manage multiple organizations, switch between tenants, configure custom domains and SSL
  • Observability - System-wide monitoring with Traces and Audit for conversation monitoring and access tracking

System Operations​

When to Use Super Admin​

Organization Admins manage their own users, agents, security policies, and connectors.

Super Admins manage the entire platform: create organizations, configure system SMTP, manage platform SSL certificates, access vault keys, coordinate platform-wide maintenance, and access Observability tools for monitoring conversations and tracking data access across all organizations.

tip

Most administrators use Configuration and Help Center. Only system configurators need Super Admin access, which includes exclusive Observability features.

Next Steps​

  1. Configure Organization Settings and SSO
  2. Create Users and set up Roles
  3. Deploy Agents with Connectors
  4. Monitor with Traces and Audit (Super Admin only)

Navigate using the sections above to find configuration, monitoring, support, and platform management documentation.